Quality Assurance Policy & Procedure

As a Training Provider, we recognise the importance of making sure that each learner receives consistently high quality of training from each and every tutor and at each venue where they are trained and assessed (if applicable).

To ensure a consistently high standard of training and assessment across the range of training offered, we will ensure that we will adhere to the specified criteria in the PD:Approval Code of Conduct and Practice for Endorsed providers and approval criteria.

Our Internal Quality Assurance Procedure will include the following tasks to ensure consistency.

Quality Assurance Plan 

1.         Identify a suitably trained Internal Quality Assurance who is responsible for verifying the quality and standards of our training programmes. 

2.         Produce an Internal Quality Assurance Sampling Plan that ensures:  

·     training and assessments are observed and monitored against the PD:Approval quality standards by an experienced and qualified Trainer/Internal Quality Assurer to ensure that there is a consistent level of quality across all training and assessments

·     assessors are sufficiently trained and qualified to make valid and reliable assessment decisions

·     adequate support and training for inexperienced trainers/assessors

·     experienced tutors/assessors to support less experienced tutors/assessors.

3.         Verify Assessment Decisions & Assessor Performance (if applicable) and provide written feedback to trainers and assessors in relation to:

·     The extent to which the training and assessment meets PD:Approval quality standards in relation to validity, reliability, sufficiency and authenticity.

·     Assessment planning, assessing performance and other evidence, making judgements, giving feedback and recording decisions.

·     Their competence and development needs.

4.         Conduct regular meetings with Training and Assessment team to:

·     Discuss and agree actions towards standardisation and retain minutes of meetings.

·     Review training programme and assessment practice to identify action plans for development.

·     Discuss and agree staff development needs and action plan for implementation.

5.         Ensure that all existing and newly recruited tutors/assessors are technically and occupationally competent. 

Tutor and Assessor Evidence

·     Observation of teaching, assessment performance and assessment decisions.

·     Curriculum Vitae retained for all newly appointed trainers.

·     Evidence of relevant and current qualifications or certificates in the area they are delivering.

·     Evidence of current and relevant Teaching and Assessing qualifications (for some categories only).

·     Evidence of appropriate registered membership.